Visit Ukraine

Refund policy

Coopération avec les guides et les voyagistes

Visit Ukraine est un portail de services où les utilisateurs de plus de 200 pays peuvent trouver des informations actualisées sur l'entrée en Ukraine, acheter une assurance étendue contre les risques de guerre, des billets de train, de bus ou d'avion, des marchandises de marque, et réserver une visite du pays en toute sécurité.

Nous disposons actuellement de l'une des plus grandes banques de circuits touristiques en Ukraine et nous travaillons activement à son développement.

Nous invitons les guides et les voyagistes qui organisent des voyages en Ukraine à coopérer avec nous. Si vous êtes intéressé par un partenariat, veuillez remplir le formulaire ci-dessous et notre responsable vous contactera pour discuter des détails.

Nos partenaires

Coopération

Public offer

FAQ

- - What COVID documents do I need to have with me when entering Ukraine now?
    On July 1, 2023, the Ukrainian authorities lifted the quarantine and other restrictions imposed due to the COVID-19 pandemic. From now on, you do not need to provide proof of vaccination, a negative PCR test result or wear a protective mask to enter Ukraine.
  - Is it safe to visit Ukraine during the war?
    Recently, the number of foreign travelers has increased in Ukraine. They visit the country for various purposes: volunteering, participating in humanitarian programs, filming reports or documentaries, setting up a business, etc. There are currently no cities in Ukraine that are completely safe. And although the main fighting is concentrated in the eastern and southern parts of Ukraine, the entire country is subject to regular rocket attacks.
  - What are your safety recommendations before traveling to Ukraine?
    Here are some important tips:
    • Make electronic copies of all documents and save them on your electronic device so that you always have access to them.
    • Find out in advance the curfew time in the region where you are going.
    • Install the Air Alert app on your smartphone and, upon receiving the signal, immediately go to the nearest shelter. You should also do the same if you hear the corresponding signal on the street.
    • When choosing a hotel, consider the availability of bomb shelters.
    • Inform your family and friends about your route and keep in touch with them.
    • Take out health insurance with extended coverage.
    Do foreigners need to register their stay in Ukraine?
    No, if the period of stay in the country is no more than 90 days. If a foreigner arrives for a period longer than 90 days, in this case, he or she needs a temporary or permanent residence permit, as well as registration at the place of residence.
    Can I enter Ukraine with an expired residence permit?
    Yes. Foreigners (except for citizens of the Russian Federation) and stateless persons have the right to enter and legally stay in Ukraine if they have a temporary or permanent residence permit that has expired or is subject to exchange after February 24, 2022.
    How to enter Ukraine with pets?
    Currently, entry to Ukraine with pets is subject to a simplified procedure. Pet owners must provide the following documents to customs:
    • a veterinary passport of the European standard or a certificate of animal health;
    • proof of valid rabies vaccination;
    • a document on the animal's chipping.
    How do I enter Ukraine with my own car with foreign registration?
    Foreign citizens can import cars with foreign license plates into the territory of Ukraine exclusively for their own use. To cross the border in a car with foreign registration, you need the following documents:
    • foreign passport;
    • driver's license;
    • certificate of registration for the car with valid insurance;
    • international automobile insurance card "Green Card".
    Important: foreign nationals with a residence permit in Ukraine may import a car with foreign license plates for their own use after a written declaration and payment of customs duties.
    What happens to foreigners and stateless persons who are not allowed to enter Ukraine?
    Foreigners and stateless persons who are not allowed to enter Ukraine, when attempting to enter Ukraine at a checkpoint across the state border of Ukraine, do not cross the state border of Ukraine and return as soon as possible to the state from which they came or to the state that issued their passport document. If it is not possible to return a foreigner or stateless person immediately, they stay at the checkpoint across the state border of Ukraine until their return.
    What should I do if I have been banned from entering Ukraine?
    If you become aware of a ban on entry to Ukraine while trying to pass passport control at the border of Ukraine, you should politely ask for a decision to refuse to cross the border, indicating the specific reason for the entry ban. You can appeal the decision to deny entry within 30 days from the date of familiarization with it. It is strictly forbidden to argue with border guards or violate the rules of stay at the checkpoint, otherwise you may be held administratively liable. You should remember the rules of staying at the checkpoint.
  Insurance policy
  Is insurance required to enter Ukraine?
  All foreign citizens are required to have an insurance policy covering the costs of Covid-19 treatment in Ukraine.
  For how long do I have to take out an insurance policy?
  According to the Resolution of the Cabinet of Ministers of Ukraine No. 1236, an insurance policy must be issued for the entire period of stay in Ukraine. The minimum period is not specified.
  Where can I get acquainted with the terms of the insurance contract?
  You can familiarize yourself with the terms and conditions of the insurance contract on our website in the section on insurance policy issuance.
  Is it necessary to buy an insurance policy for children?
  Yes, if a child has foreign citizenship, regardless of age, he or she must have an insurance policy for the entire period of stay in Ukraine.
  I am a foreign citizen, can I buy a policy in Ukraine?
  No, the insurance policy must be presented at the border control.
  What is war risk insurance and what war risks does it cover?
  This policy guarantees monetary compensation in the event of an accident as a result of military operations, passive military risks, terrorist acts, including emergency care, outpatient treatment, hospitalization and repatriation of the insured person (or his/her body in case of death) from the place of stay to the place of his/her permanent residence.
  Who can take out insurance?
  The insurance policy applies to foreign nationals, citizens of another state and stateless persons. There are no age restrictions: minors and people over 70 can buy insurance. In addition, insurance is mandatory for journalists, reporters, correspondents, opinion leaders, and media representatives. This is enshrined in the Law of Ukraine on Insurance (Article 7).
  What is the territory covered by the insurance policy covering war risks?
  The insurance policy is valid on the territory of Ukraine, except for the temporarily occupied territories of Luhansk, Donetsk, Kherson and Zaporizhzhia regions and the Autonomous Republic of Crimea, as well as the territories of direct combat operations (front line).
  Are there any restrictions on the validity period of the insurance policy covering war risks?
  The insurance contract comes into force from the moment the insurance premium is paid in full, but not before the date and time of crossing the state border of Ukraine. You choose the duration of the insurance - it depends on the number of days of your stay in Ukraine.
  I can't pay for the insurance, what should I do?
  If your payment fails, we recommend contacting your bank, as they often do not trust payment systems. You need to confirm that it is you who is making the transaction.
  I have taken out insurance, but I have not received a code. What should I do?
  In this case, we advise you to reload the page, clear the cache, change the language on the page, or use a different browser.
  What should I do if the policy does not arrive at the specified mail for more than 30 minutes?
  Please contact the hotline and provide the data that was specified when applying for insurance.
  Do I need to print out the electronic policy?
  You do not need to print out the electronic insurance policy. It is enough to save it to your phone or tablet to always have access to the document and present it to border control representatives.
  What should I do if I have purchased a policy but my trip is canceled?
  Please inform the portal hotline about the reasons for the trip cancellation and we will be happy to reschedule the dates for you.
  What should I do if I provided incorrect data when applying for an insurance policy?
  You can always contact the portal hotline and we will make the necessary changes to the insurance policy free of charge and promptly.

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À propos de nous

VisitUkraine.Today est un portail de services destiné aux touristes se rendant en Ukraine et aux Ukrainiens prévoyant un voyage à l'étranger.

Sur le portail, vous pouvez commander les produits/services suivants :
• assurance médicale pour entrer en Ukraine avec couverture des risques militaires ;
• assurance voyage et assurance maladie pour quitter le pays ;
• assurance médicale volontaire (VMI) — il s'agit d'une police d'assurance annuelle pour les citoyens ukrainiens qui couvre un large éventail de services médicaux : diagnostics, traitements, consultations et rééducation ;
• Conseil juridique (assistance juridique professionnelle sur les questions de visa et de migration) ;
• Carte verte — assurance automobile obligatoire pour voyager à l'étranger ;
• Mini assurance casco — assurance automobile volontaire pour les Ukrainiens et les étrangers qui couvre les pertes d'un véhicule impliqué dans un accident en Ukraine ;
• Assurance responsabilité civile automobile — police d'assurance obligatoire pour les propriétaires de véhicules en Ukraine qui indemnise les victimes d'accidents de la route ;
• L'assurance immobilière est une assurance d'une maison/appartement couvrant les risques de guerre, ainsi qu'une assurance express d'un appartement contre les risques courants, tels que les dommages causés aux vitres, les incendies, les inondations, les catastrophes naturelles ou les actes illégaux (cambriolage, vol, vol qualifié).

Pour commander, vous devez remplir un formulaire électronique et effectuer un paiement, après quoi le document d'assurance final sera envoyé à l'adresse e-mail indiquée dans les 5 minutes.

Le site Web contient également les informations nécessaires et les plus récentes sur :

• les règles de franchissement de la frontière ukrainienne par les ressortissants étrangers ;
• les règles d'entrée des Ukrainiens dans 200 pays du monde à des fins de tourisme, de travail (affaires), d'études ou d'immigration ;
• les informations sur les visas.

Toutes les informations du site Web sont mises à jour quotidiennement et sont disponibles en trois langues : ukrainien, anglais et russe.

Un service client (anglophone) est disponible - chats en ligne et centre d'appel (24 heures sur 24) - si vous avez besoin de clarifier les informations fournies ou d'une assistance rapide pour résoudre des problèmes et des malentendus liés à la commande.

Le portail a été développé par l'organisation ukrainienne Visit Ukraine.

Visit Ukraine est une organisation non gouvernementale qui promeut et popularise le tourisme ukrainien sur les marchés nationaux et étrangers depuis 2018. Nous sommes maintenant devenus un portail de services multifonctionnel offrant un large éventail de services aux étrangers et aux citoyens ukrainiens, continuant à promouvoir le développement du tourisme et à fournir un soutien à tous ceux qui voyagent en Ukraine ou à l'étranger.

En plus du portail d'aide, nous avons créé plusieurs autres projets :

1. Visit Ukraine Tours est la plus grande base de données en ligne de circuits en Ukraine pour tous les goûts.

2. Visit Ukraine Merch - vêtements et accessoires patriotiques avec livraison dans le monde entier.

3. Coopération avec - coopération et intégrations publicitaires avec les projets Visit Ukraine et Visit World.

4. Visit Ukraine Tickets - achat de billets pour plusieurs types de transport - bus, trains (en Ukraine et en Europe) et vols (en Europe)

5. Visit Ukraine Hotel est un moteur de recherche qui vous permet de réserver facilement et à un prix abordable un hôtel dans plusieurs villes ukrainiennes.

6. Visit Ukraine Donate est un projet caritatif qui organise des collectes de fonds pour soutenir les Ukrainiens et répondre aux besoins des militaires. Tout le monde peut faire un don, quel qu'en soit le montant, de manière pratique et depuis n'importe où dans le monde. Rapprochons-nous de la victoire !

Nous reversons 25 % des recettes de la vente aux forces armées et à l'aide aux réfugiés ukrainiens.

ORGANISATION PUBLIQUE « VISIT UKRAINE »

01012, Kiev, Place de l'Indépendance, 2, bureau 814-А
01001, Kiev, Rue Krestovy, 8/9
EDRPOU 41805188
Tél. : +380939724145
info@visitukraine.today

Informations sur l'intermédiaire d'assurance