Visit Ukraine

Refund policy

Cooperación con guías y operadores turísticos

Visit Ukraine es un portal de servicios en el que usuarios de más de 200 países pueden encontrar información actualizada sobre la entrada en Ucrania, adquirir un seguro ampliado de riesgo de guerra, billetes de tren, autobús o avión, artículos de marca y reservar un viaje seguro por el país.

Actualmente contamos con uno de los mayores bancos de tours de Ucrania y trabajamos activamente para ampliarlo.

Invitamos a los guías y operadores turísticos que organizan viajes a Ucrania a cooperar con nosotros. Si está interesado en asociarse, rellene el breve formulario y nuestro gerente se pondrá en contacto con usted para discutir los detalles.

Nuestros socios

Cooperación

Public offer

FAQ

- - What COVID documents do I need to have with me when entering Ukraine now?
    On July 1, 2023, the Ukrainian authorities lifted the quarantine and other restrictions imposed due to the COVID-19 pandemic. From now on, you do not need to provide proof of vaccination, a negative PCR test result or wear a protective mask to enter Ukraine.
  - Is it safe to visit Ukraine during the war?
    Recently, the number of foreign travelers has increased in Ukraine. They visit the country for various purposes: volunteering, participating in humanitarian programs, filming reports or documentaries, setting up a business, etc. There are currently no cities in Ukraine that are completely safe. And although the main fighting is concentrated in the eastern and southern parts of Ukraine, the entire country is subject to regular rocket attacks.
  - What are your safety recommendations before traveling to Ukraine?
    Here are some important tips:
    • Make electronic copies of all documents and save them on your electronic device so that you always have access to them.
    • Find out in advance the curfew time in the region where you are going.
    • Install the Air Alert app on your smartphone and, upon receiving the signal, immediately go to the nearest shelter. You should also do the same if you hear the corresponding signal on the street.
    • When choosing a hotel, consider the availability of bomb shelters.
    • Inform your family and friends about your route and keep in touch with them.
    • Take out health insurance with extended coverage.
    Do foreigners need to register their stay in Ukraine?
    No, if the period of stay in the country is no more than 90 days. If a foreigner arrives for a period longer than 90 days, in this case, he or she needs a temporary or permanent residence permit, as well as registration at the place of residence.
    Can I enter Ukraine with an expired residence permit?
    Yes. Foreigners (except for citizens of the Russian Federation) and stateless persons have the right to enter and legally stay in Ukraine if they have a temporary or permanent residence permit that has expired or is subject to exchange after February 24, 2022.
    How to enter Ukraine with pets?
    Currently, entry to Ukraine with pets is subject to a simplified procedure. Pet owners must provide the following documents to customs:
    • a veterinary passport of the European standard or a certificate of animal health;
    • proof of valid rabies vaccination;
    • a document on the animal's chipping.
    How do I enter Ukraine with my own car with foreign registration?
    Foreign citizens can import cars with foreign license plates into the territory of Ukraine exclusively for their own use. To cross the border in a car with foreign registration, you need the following documents:
    • foreign passport;
    • driver's license;
    • certificate of registration for the car with valid insurance;
    • international automobile insurance card "Green Card".
    Important: foreign nationals with a residence permit in Ukraine may import a car with foreign license plates for their own use after a written declaration and payment of customs duties.
    What happens to foreigners and stateless persons who are not allowed to enter Ukraine?
    Foreigners and stateless persons who are not allowed to enter Ukraine, when attempting to enter Ukraine at a checkpoint across the state border of Ukraine, do not cross the state border of Ukraine and return as soon as possible to the state from which they came or to the state that issued their passport document. If it is not possible to return a foreigner or stateless person immediately, they stay at the checkpoint across the state border of Ukraine until their return.
    What should I do if I have been banned from entering Ukraine?
    If you become aware of a ban on entry to Ukraine while trying to pass passport control at the border of Ukraine, you should politely ask for a decision to refuse to cross the border, indicating the specific reason for the entry ban. You can appeal the decision to deny entry within 30 days from the date of familiarization with it. It is strictly forbidden to argue with border guards or violate the rules of stay at the checkpoint, otherwise you may be held administratively liable. You should remember the rules of staying at the checkpoint.
  Insurance policy
  Is insurance required to enter Ukraine?
  All foreign citizens are required to have an insurance policy covering the costs of Covid-19 treatment in Ukraine.
  For how long do I have to take out an insurance policy?
  According to the Resolution of the Cabinet of Ministers of Ukraine No. 1236, an insurance policy must be issued for the entire period of stay in Ukraine. The minimum period is not specified.
  Where can I get acquainted with the terms of the insurance contract?
  You can familiarize yourself with the terms and conditions of the insurance contract on our website in the section on insurance policy issuance.
  Is it necessary to buy an insurance policy for children?
  Yes, if a child has foreign citizenship, regardless of age, he or she must have an insurance policy for the entire period of stay in Ukraine.
  I am a foreign citizen, can I buy a policy in Ukraine?
  No, the insurance policy must be presented at the border control.
  What is war risk insurance and what war risks does it cover?
  This policy guarantees monetary compensation in the event of an accident as a result of military operations, passive military risks, terrorist acts, including emergency care, outpatient treatment, hospitalization and repatriation of the insured person (or his/her body in case of death) from the place of stay to the place of his/her permanent residence.
  Who can take out insurance?
  The insurance policy applies to foreign nationals, citizens of another state and stateless persons. There are no age restrictions: minors and people over 70 can buy insurance. In addition, insurance is mandatory for journalists, reporters, correspondents, opinion leaders, and media representatives. This is enshrined in the Law of Ukraine on Insurance (Article 7).
  What is the territory covered by the insurance policy covering war risks?
  The insurance policy is valid on the territory of Ukraine, except for the temporarily occupied territories of Luhansk, Donetsk, Kherson and Zaporizhzhia regions and the Autonomous Republic of Crimea, as well as the territories of direct combat operations (front line).
  Are there any restrictions on the validity period of the insurance policy covering war risks?
  The insurance contract comes into force from the moment the insurance premium is paid in full, but not before the date and time of crossing the state border of Ukraine. You choose the duration of the insurance - it depends on the number of days of your stay in Ukraine.
  I can't pay for the insurance, what should I do?
  If your payment fails, we recommend contacting your bank, as they often do not trust payment systems. You need to confirm that it is you who is making the transaction.
  I have taken out insurance, but I have not received a code. What should I do?
  In this case, we advise you to reload the page, clear the cache, change the language on the page, or use a different browser.
  What should I do if the policy does not arrive at the specified mail for more than 30 minutes?
  Please contact the hotline and provide the data that was specified when applying for insurance.
  Do I need to print out the electronic policy?
  You do not need to print out the electronic insurance policy. It is enough to save it to your phone or tablet to always have access to the document and present it to border control representatives.
  What should I do if I have purchased a policy but my trip is canceled?
  Please inform the portal hotline about the reasons for the trip cancellation and we will be happy to reschedule the dates for you.
  What should I do if I provided incorrect data when applying for an insurance policy?
  You can always contact the portal hotline and we will make the necessary changes to the insurance policy free of charge and promptly.

Buy insurance

Acerca de nosotros

VisitUkraine.Today es un portal de servicios para turistas que viajan a Ucrania y para ucranianos que planean un viaje al extranjero.

En el portal puede solicitar los siguientes productos/servicios:
• seguro médico para entrar en Ucrania con cobertura de riesgos militares;
• seguro de viaje y seguro médico para salir del país;
• seguro médico voluntario (VMI): es una póliza de seguro anual para ciudadanos ucranianos que cubre una amplia gama de servicios médicos: diagnóstico, tratamiento, consultas y rehabilitación;
• asesoramiento jurídico (apoyo jurídico profesional en cuestiones de visados y migración);
• Green Card: seguro obligatorio de automóvil para viajar al extranjero;
• Mini hull insurance: seguro voluntario de automóvil para ucranianos y extranjeros que cubre las pérdidas de un vehículo implicado en un accidente en Ucrania;
• MTPL insurance: póliza de seguro obligatoria para los propietarios de vehículos en Ucrania que compensa las pérdidas de las víctimas de accidentes de tráfico;
• El seguro inmobiliario es un seguro de una casa/apartamento que cubre los riesgos de guerra, así como un seguro expreso de un apartamento contra riesgos comunes, como daños en los cristales, incendios, inundaciones, desastres naturales o actos ilegales (robo, atraco, robo).

Para realizar un pedido, debe rellenar un formulario electrónico y realizar un pago, tras lo cual el documento de seguro final se enviará al correo electrónico especificado en un plazo de 5 minutos.

El sitio web también contiene la información necesaria y más actualizada sobre:

• normas de cruce de la frontera ucraniana por parte de ciudadanos extranjeros;
• normas de entrada de ucranianos a 200 países del mundo con fines turísticos, laborales (negocios), de estudio o de inmigración;
• información sobre visados.

Toda la información del sitio web se actualiza diariamente y está disponible en tres idiomas: ucraniano, inglés y ruso.

El servicio de atención al cliente (en inglés) está disponible (chats en línea y un centro de llamadas las 24 horas) si necesita aclaraciones sobre la información proporcionada o asistencia inmediata para resolver problemas y malentendidos relacionados con los pedidos.

El portal fue desarrollado por la organización ucraniana Visit Ukraine.

Visit Ukraine es una organización no gubernamental que ha estado promoviendo y popularizando el turismo ucraniano en los mercados nacionales y extranjeros desde 2018. Ahora nos hemos convertido en un portal de servicios multifuncional que ofrece una amplia gama de servicios para extranjeros y ciudadanos de Ucrania, continuando con la promoción del desarrollo turístico y brindando apoyo a todos los que viajan por Ucrania o el extranjero.

Además del portal de ayuda, hemos creado varios otros proyectos:

1. Visit Ukraine Tours es la mayor base de datos en línea de viajes a Ucrania para todos los gustos.

2. Visit Ukraine Merch: ropa y accesorios patrióticos con entrega en todo el mundo.

3. Cooperación: cooperación e integraciones publicitarias con los proyectos Visit Ukraine y Visit World.

4. Visit Ukraine Tickets: compra de billetes para varios tipos de transporte: autobuses, trenes (en Ucrania y Europa) y vuelos (en Europa).

5. Visit Ukraine Hotel es un motor de búsqueda donde puede reservar de forma fácil y asequible un hotel en varias ciudades ucranianas.

6. Visit Ukraine Donate es un proyecto benéfico que organiza eventos para recaudar fondos para apoyar a los ucranianos y las necesidades de los militares. Cualquiera puede donar cualquier cantidad de forma cómoda desde cualquier parte del mundo. ¡Acerquemos la victoria juntos!

Transferimos el 25 % de los ingresos de la venta a las Fuerzas Armadas y a la ayuda a los refugiados ucranianos.

ORGANIZACIÓN PÚBLICA «VISIT UKRAINE»

01012, Kiev, Plaza de la Independencia, 2, oficina 814-А
01001, Kiev, Calle Krestovy, 8/9
EDRPOU 41805188
Tel.: +380939724145
info@visitukraine.today

Información sobre el intermediario de seguros